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„Graham Weston.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't

„There are no straight lines in nature or business.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't


„If you want to teach people a new way of thinking, don’t bother trying to teach them. Instead, give them a tool, the use of which will lead to new ways of thinking.“ Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm

„If the Core Values are the soul of the organization, the core Purpose (some call it “mission”) gives it heart.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't

„Letting go and trusting others to do things well is one of the more challenging aspects of being a leader of a growing organization.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't

„People join companies. They leave managers.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't

„To paraphrase Steve Jobs, “I’m always amazed how overnight successes take a helluva long time.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't

„Those who can read, and don't, are only marginally better off than those who can't.“


„The right Brand Promise isn’t always obvious. Naomi Simson — founder of one of the fastest-growing companies in Australia, RedBalloon — was sure she knew what to promise customers who want to give experiences such as hot air balloon rides as gifts, rather than flowers and chocolates. Her promises included an easy-to-use website for choosing one of over 2,000 experiences; recognizable packaging and branding (think Tiffany blue, only in red); and onsite support. It wasn’t until a friend and client mentioned that she was using the website as a source of ideas — but buying the experiences directly from the vendors — that Simson had an “Aha!” moment. She realized that other customers might be doing the same thing, assuming that RedBalloon must be marking up the price of the experiences to cover the costs of the website, packaging, and onsite support. To grow the business, she promised customers they would pay no more for the experiences they bought through RedBalloon than for those purchased directly from the suppliers; otherwise, customers would get 100% of their fee refunded. The company calls this promise, which is technically a pricing guarantee, a “100% Pleasure Guarantee,” to fit its brand.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't

„The #1 demotivator for talented people is having to put up with bozos, as Steve Jobs would call them. Nothing is more frustrating for A Players than having to work with B and C Players who slow them down and suck their energy. In that sense, “The best thing you can do for employees — a perk better than foosball or free sushi — is hire only ‘A’ players to work alongside them. Excellent colleagues trump everything else“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't

„Goals without routines are wishes; routines without goals are aimless. The most successful business leaders have a clear vision and the disciplines (routines) to make it a reality.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't

„In the end, what matters most in life are the depth of your relationships with friends and family; and the sheer number of people you’ve helped along the way. These represent true measures of wealth. Financial wealth, then, is seen as a resource for fostering your relationships.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't


„Bobby Fischer, the great chess champion, once said, “Winning in this game is all a matter of understanding how to capitalize on the strengths of each piece and timing their moves just right.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't

„Then, in the end, the leader makes the call. It’s conflict and debate leading to an executive decision. No major decision we’ve studied was ever taken at a point of unanimous agreement. There was always some disagreement in the air. Our research showed that before a major decision, you would see significant debate. But after the decision, people would unify behind that decision to make it successful. Again, and I can’t stress this too much, it all begins with having the right people—those who can debate in search of the best answers but who can then set aside their disagreements and work together for the success of the enterprise.“ The Greatest Business Decisions of All Time: How Apple, Ford, IBM, Zappos, and others made radical choices that changed the course of business.

„Your contribution to the community of “gazelles” is greatly appreciated.“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't

„Do you have consistent sources of cash, ideally generated internally, to fuel the growth of your business?“ Scaling Up: How a Few Companies Make It...and Why the Rest Don't