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“There is nothing which rots morale more quickly and more completely than poor communication and indecisiveness - the feeling that those in authority do not know their own minds. And there is no condition which more quickly produces a sense of indecision among subordinates or more effectively hampers communication than being responsible to a superior who has too wide a span of control.”

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Lyndall Urwick

Quelle: 1950s, The pattern of management, 1956, p. 43; cited in: Colin Combe (2014), Introduction to Management, p.118

“The concept of management as a specific body of knowledge and practice forming the basis of a specialised profession … Wherever human activities are carried out in an organised and co-operative form, there management must be found.”

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Lyndall Urwick

Vol II, p. 216.
1940s, The Making Of Scientific Management, 1945

“Before Mary Follett, industrial groups had seldom been the subject of study of political or social scientists. It was her special merit to turn from the traditional subjects of study - the state or the community as a whole - progressively to concentrate on the study of industry… Her approach was to analyse the nature of the consent on which any democratic group is based by examining the psychological factors underlying it. This consent, she suggested, is not static but a continuous process, generating new and living group ideas through the interpenetration of individual ideas.”

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Lyndall Urwick

Quelle: 1950s, The pattern of management, 1956, p. 132-133, as cited in: John Sheldrake (2003), Management Theory, p. 74

“No superior can supervise directly the work of more than five or, at the most, six subordinates whose work interlocks. The reason for this is simple. What is supervised is not only the individuals, but the permutations and combinations of the relationships between them. And while the former increase in arithmetical progression with the addition of each fresh subordinate, the latter increase by geometrical progression. If a superior adds a sixth to five immediate subordinates he Increases his opportunity of delegation by 20 per cent, but he adds over 100 per cent to the number of relationships he has to take into account. Because ultimately it is based on the limitations imposed by the human span of attention, this principle is called The Span of Control.”

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Lyndall Urwick

Quelle: 1940s, The Elements of Business Administration, 1943, p. 53

“[Functionalism is a] dividing up of activities as to kinds.”

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Lyndall Urwick

Quelle: 1940s, The Elements of Business Administration, 1943, p. 56

“Scientific Management is not a new "system," something "invented" by a man called F. W. Taylor, a passing novelty." It is something much deeper, an attitude towards the control of human systems of co-operation of all kinds rendered essential by the immense accretion of power over material things ushered in by the industrial revolution…
What Taylor did was not to invent something quite new, but to synthesise and present as a reasonably coherent whole ideas which had been germinating and gathering force in Great Britain and the United States throughout the nineteenth century. He gave to a disconnected series of initiatives and experiments a philosophy and a title; complete unity was not within his scope… It was left to others to extend his philosophy to other functions and especially to Henri Fayol, a Frenchman, to develop logical principles for the administration of a large-scale undertaking as a whole.
It detracts nothing from Taylor's greatness to see him thus as a man who focussed his thought of the preceding age, carried that thought forward with a group of friends and colleagues whose united contribution was so outstanding as to constitute a "golden age" of management in the United States and laid the intellectual foundations on which all subsequent work in Great Britain and many other countries has been based. But it is impossible to understand Taylor's achievement or the significance of Scientific Management for our society, unless his individual work is seen against the background of this larger whole of which it is only a part.”

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Lyndall Urwick

Vol I. p. 16-17; as cited in: Harry Arthur Hopf. Historical perspectives in management https://catalog.hathitrust.org/Record/009425985. Ossining, N.Y., 1947. p. 4-5
1940s, The Making Of Scientific Management, 1945

“Administration has to do with getting things done; with the accomplishment of defined objectives. The science of administration is thus the system of knowledge whereby men may understand relationships, predict results, and influence outcomes in any situation where men are organized at work together for a common purpose. Public administration is that part of the science of administration which has to do with government, and thus concerns itself primarily with the executive branch, where the work of government is done, though there are obviously administrative problems also in connection with the legislative and the judicial branches. Public administration is thus a division of political science, and one of the social sciences.”

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Lyndall Urwick

Quelle: 1930s, "Science, Value and Public Administration", 1937, p. 189

“To hold a group or individual accountable for activities of any kind without assigning to him or them the necessary authority to discharge that responsibility is manifestly both unsatisfactory and inequitable. It is of great Importance to smooth working that at all levels authority and responsibility should be coterminous and coequal.”

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Lyndall Urwick

Quelle: 1940s, The Elements of Business Administration, 1943, p. 46

“If they (the ASME) had not been (aware of human problems involved) — and Taylor either failed to encounter, or to recognize the significance of, the early work in industrial psychology contributed by Walter Dill Scott, Hugo Munsterberg, and others — there was the amazing fact that one of them, Frank Bunker Gilbreth, happened to fall in love with a girl who was a psychologist by education, a teacher by profession, and a mother by vocation. I know of no occurrence in the whole history of human thought more worthy of the epithet "providential" than that fact. Here were three engineers — Taylor, Gantt, and Gilbreth — struggling to realize the wider implications of their technique, in travail with a "mental revolution," their great danger that they might not appreciate the difference between applying scientific thinking to material things and to human beings, and one of them married Lillian Moller, a woman who by training, by instinct, and by experience was deeply aware of human beings, the perfect mental complement in the work to which they had set their hands.”

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Lyndall Urwick

Cited in: Harold F. Smiddy and Lionel Naum. " Evolution of a "Science of Managing" in America https://archive.org/details/selectedreadings00shul," in: Selected readings in management, Fremont A. Shull (edd), 1957. p. 16-17
1950s, "Management's Debt to the Engineers", 1952

“An attempt will also be made to fill in some of the gaps in the first volume. The thirteen men and women herein described are by no means all and not necessarily the most distinguished of those who have contributed to the movement. It seems to have a special attraction for two types of mind—the employer or technician who finds in the direction of industrial work a responsibility to his fellows which outweighs in interest the commercial or technical aspect of his task, and the scientist specialising in some particular field, who is not satisfied to remain purely a specialist, but feels that the intellectual methods and the integrity of the genuine research worker have a wider contribution to make in the crisis which faces our civilisation.”

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Lyndall Urwick

Vol II, p. 18; as cited in: Hopf (1947).
1940s, The Making Of Scientific Management, 1945

“At the present time administration is more an art than a science; in fact there are those who assert dogmatically that it can never be anything else. They draw no hope from the fact that metallurgy, for example, was completely an art several centuries before it became primarily a science and commenced its great forward strides after generations of intermittent advance and decline.”

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Lyndall Urwick

Quelle: 1930s, "Science, Value and Public Administration", 1937, p. 189

“The fact that these principles, collected from the writings of half a dozen different people, many of whom made no attempt to correlate their work with others, can be presented in a coherent and logical pattern is in itself strong evidence that there is a common element in all experience of the conduct of social groups, that a true science of administration is ultimately possible.”

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Lyndall Urwick

Quelle: 1940s, The Elements of Business Administration, 1943, p. 118

“In 1931, under the title "Onward Industry," Messrs. James D. Mooney and Alan C. Reiley published a full-length book examining the comparative principles of organization as displayed historically in governmental, ecclesiastical, military and business structures… Their book constitutes the first serious attempt to deal with the subject comparatively and synoptically.”

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Lyndall Urwick

Quelle: 1930s, "Organization as a Technical Problem," 1937, p. 49; The general outline of their concepts have been summarized in one figure or table.

“Planning is essentially the analysis and measurement of materials and processes in advance of the event and the perfection of records so that we may know exactly where we are at any given moment. In short it is attempting to steer each operation and department by chart and compass and chronometer – not “by guess and by God.””

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Lyndall Urwick

Quelle: 1950s, The pattern of management, 1956, p. 85; Cited in: " Lyndall Fownes Urwick http://www.managers-net.com/Biography/biograph7.html," at managers-net.com, 2016.